Frequently asked questions

Q1. In Outlook, when you need to find an email, how to arrange emails by sender and date?


Click on the “View” tab, you will see different arrangements options present.

Click on how you want it to be arranged, e.g. “Date”, “From”.

If you still feel confused, click on following link to see a one-minute video that teach you how to arrange emails by different ways.




Q2. In Outlook, how to find an email in inbox by searching sender name?


Step 1. Click on the “Search” tab, you will see different options. Click “From”;

If you cannot find the “Search” tab like former step, click the “search box” as following picture, then you will see things like step 1. Click “From”

Step 2. In the search box, type the sender name into the “Sender Name”. Like “lucy”, ”Kayla”, then you will see all the message he/she sent to you.

If you still feel confused, click on following link to see a three-minute video that teach you how to How to search an email or attachment. https://www.youtube.com/watch?v=Dact70kMkpA




Q3. In Outlook, how to look for attachments?


Like the picture in Q2, In the “Search” tab, find the “Has Attachments” tag. Click it. Then you will find all the emails with attachments. If you want to narrow down to specific sender. Then Click “From” again, and repeat Q2, step 2.

If you still feel confused, click on following link to see a three-minutes video that teach you how to How to search an email or attachment.




Q4. In Word, how to save another copy of case notes?


Use the “File” <- “Save as” command allows you to edit a document while leaving the original copy unchanged.

More details about how to save documents or save as other file formats, click here:

https://www.gcflearnfree.org/word2010/saving/1/




Q5. How to create labels for mailing?


In Word, click on “Mailing” tab, and then click on “Labels” option.

Specific steps about how to create labels for mailing, please click to see this one-minute video.




Q6. How to print a color copy?


To make a copy in color, remember to enter color code.

Specific steps about how to make a color copy using printer in the first floor, click this link.

Specific steps about how to make a color copy using printer in the second floor, click this link.




Q7. How to scan a document to Email/USB by printer?


To scan a document to your email or USB, you should first place your document into the document filter, click “E-mail” or “Scan to USB” icon. Then follow the steps in the following videos.

Scan a document to email (2nd floor):

Scan a document to USB (2nd floor)

Scan a document to USB (1st floor)




Q8. How to transfer calls?


Answer the call, click the “Cnf/Tm” button, (answer your extension?). Hang up the phone.

See this 15 seconds video to teach you how to transfer a call.




Q9: How to check voice mail?


To check your voice mail, click the blinking “letter” button, enter your extension.

See this 30 seconds video to teach you how to check your voice mail and delete them with phone in PSCI.




Q10: How to export resume when using WinWay Resume Deluxe? And how to find my resume?


Step 1: When you finish your building of resume, click “File” tab, and choose “Export” button.

Step 2: After spell check, there is going to be a window letting you choose “export file format”. Click the first one will be pdf format which you cannot edit directly on it, click the second one will be Word format which you can edit on it.

Step 3: Select destination. On the left, it will let you to choose the place(file) that you want to save it, normally you can click “Desktop” where is easy to find. And then name your file name.

Step 4: When you want to find or upload your resume, remember go to the file(place) that you save your resume, and then you will see your resume.





Pittsburgh Community Services, Inc.

249 N Craig St, Pittsburgh, PA 15213

(412) 904-4700

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